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Privacy Policy

Last Updated: 09/10/2025

 

STUDYMATE respects your privacy and is committed to protecting your personal information. This Privacy Policy expo how we collect, use, disclose and safeguard your information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. 

We may collect the following information:

  • Full name, contact number and email address

  • Student or parent details for tutoring services

  • Payment and billing information

  • Academic information (subjects, garde level, learning preferences)

  • Website usage data (via cookies and analytics)

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We use your personal information to:

  • Provide and manage tutoring sessions and related services

  • Communicate updates, schedules and progress reports

  • Process payments and issue invoices

  • Improve our website, services and user experience

  • Comply with legal and regulatory obligations 

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By using our website or services, you consent to the collection and use of your personal information as outlined in this policy. You have the right to withdraw your consent at any time by contacting us.

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We will not sell, rent or lese your personal data to third parties. We may share information with:

  • Tutors and staff members directly involved in providing tutoring services.

  • Payment processors for billing purposes

  • Legal authorities when required by law 

All third parties are contractually obligated to handle your information securely and in compliance with POPIA.

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We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss or misuse.

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Your personal information is retained only for as long as necessary to fulfill the purposed for which it was collected or as required by law. 

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Under the POPI Act, you have the right to:

  • Access your personal information 

  • Request corrections or deletion of your data

  • Object to the processing of your personal information

  • Lodge a complaint with the Information Regulator of South Africa

Information Regulator Contact Details:

Website: https://www.justice.gov.za/inforeg/

Email: inforeg@justice.gov.za

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Our website uses cookies to enhance user experience. You can choose to disable cookies in your browser settings, though this may affect website functionality.

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We may update this Privacy Policy from time to time. Any changes will ve posted on this page with an updated "Last Updated"date.

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If you have any questions about this Privacy Policy or how your data is handles, please contact us at:

Email: 

Phone:

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